Frequently Asked Eye Care Questions

If your visit involves a medical issue (like glaucoma, diabetes, dry eye, eye infections, or anything requiring treatment or monitoring), we’re required to bill your medical insurance — even if you come in expecting a routine check-up. If the doctor finds or treats a medical condition, it becomes a medical visit — and is billed accordingly.

Medical Eye Visit Examples include:

• Eye infections (like pink eye)
• Glaucoma or cataract evaluations
• Dry eye symptoms
• Flashes or floaters
• Diabetes-related eye exams
• Allergies or itching
• Sudden changes in vision
• Monitoring an abnormal retina or optic nerve

If the doctor finds or treats a medical condition, it becomes a medical visit — and is billed accordingly.

Contact lenses sit directly on your eyes, so a proper fit is crucial for comfort, safety, and clear vision. A fitting ensures we measure your eyes precisely, select the right lens type, and assess how your eyes respond to the lenses. This is separate from your routine exam, which focuses on your overall eye health and vision.

Absolutely! Below are the benefits of purchasing from us:

• Higher rebates on annual supply purchases
• Easy exchange of unopened boxes if prescription changes
• Free trial pair if you run out of lenses prior to the order arriving
• Free replacement of torn or damaged lenses
• Convenience – ship directly to you! Automated reminders when it’s time for your next order

Yes!  Whether it is an occasional irritant or a debilitating daily problem, we are here to help. We provide custom, tailored treatment plans designed to maximize the relief of your dry eye symptoms.

We are in-network with most major medical and vision insurance companies. Medical plans include AARP Medicare Complete, Aetna, Amerigroup, BCBS, BlueCare, Cigna, Healthspring, Humana, Medicare, UHC, and UMR. Vision plans include Advantica, Avesis, Davis Vision, EyeMed, March Vision, NVA, Spectera, Superior Vision, VBA, and VSP. If you don’t see your plan listed, call our office at 865-247-7715 and we can check your coverage before your visit.

Yes. We are open Saturdays from 9:00 AM to 12:00 PM. Our weekday hours are Monday to Thursday from 8:30 AM to 5:00 PM and Friday from 7:30 AM to 4:30 PM. We are closed on Sundays.

OptiLight by Lumenis is a light-based, non-invasive treatment applied to the area below the eyes. It is the first and only IPL treatment that is FDA-approved for dry eye management. OptiLight uses precise pulses of light to reduce the inflammation associated with dry eye disease, improve tear break-up time, and help your meibomian glands work better. We start with a dry eye screening to see whether it is the right fit for you.

Yes. Our doctors fit specialty contact lenses, including lenses for astigmatism and bifocal needs, as well as lenses for patients who do not see well with glasses. We also work with hard-to-fit cases, so if contacts have been uncomfortable for you in the past, we can look at other options during a contact lens exam.

You can book online anytime using the Book Online button on our website, or call us at 865-247-7715. We are located at 7686 Oak Ridge Highway, Knoxville, TN 37931, just off Oak Ridge Hwy, with plenty of parking outside the clinic.