FAQ in Knoxville

If your visit involves a medical issue (like glaucoma, diabetes, dry eye, eye infections, or anything requiring treatment or monitoring), we’re required to bill your medical insurance — even if you come in expecting a routine check-up. If the doctor finds or treats a medical condition, it becomes a medical visit — and is billed accordingly.

Medical Eye Visit Examples include:

• Eye infections (like pink eye)
• Glaucoma or cataract evaluations
• Dry eye symptoms
• Flashes or floaters
• Diabetes-related eye exams
• Allergies or itching
• Sudden changes in vision
• Monitoring an abnormal retina or optic nerve

If the doctor finds or treats a medical condition, it becomes a medical visit — and is billed accordingly.

Contact lenses sit directly on your eyes, so a proper fit is crucial for comfort, safety, and clear vision. A fitting ensures we measure your eyes precisely, select the right lens type, and assess how your eyes respond to the lenses. This is separate from your routine exam, which focuses on your overall eye health and vision.

Absolutely! Below are the benefits of purchasing from us:

• Higher rebates on annual supply purchases
• Easy exchange of unopened boxes if prescription changes
• Free trial pair if you run out of lenses prior to the order arriving
• Free replacement of torn or damaged lenses
• Convivence- ship directly to you! Automated reminders when it’s time for your next order

Yes!  Whether it is an occasional irritant or a debilitating daily problem, we are here to help. We provide custom, tailored treatment plans designed to maximize the relief of your dry eye symptoms.